Privacy Policy

AI Reg Check™ is operated by:

Email: support@airegcheck.co.uk

AI Reg Check™ is a trade mark of ECUFLASH LTD.

For the purposes of UK data protection law, ECUFLASH LTD is the controller of personal information processed in connection with the AI Reg Check service, except where another organisation acts as an independent controller for its own services.

Depending on how you use AI Reg Check, we may collect the following information.

Account Information

This may include:

• your name;
• email address;
• optional contact information;
• company or invoicing name where supplied;
• authentication information and account identifiers;
• linked sign-in providers, such as Google or Apple;
• account preferences; and
• notification preferences.

We do not need to store your Google or Apple password when you use those providers to sign in.

Vehicle Check Information

When you perform a vehicle check, we may process:

• vehicle registration number;
• make, model and other vehicle details;
• mileage entered by you;
• purchase price or asking price entered by you;
• MOT and mileage information;
• valuation information;
• vehicle history information;
• keeper/history indicators;
• finance, theft, write-off, scrappage, import/export and other provenance information where included in the service purchased;
• Online Trace results and related vehicle intelligence where available;
• AI assessment results;
• AI Buy Score™ where eligibility requirements are met, including provision of current mileage and asking price;
• "Would I Buy It?" assessment where eligible;
• report and certificate information; and
• the date and time a check was performed.

Some vehicle information is obtained from third-party data providers and official or publicly accessible datasets rather than directly from you.

My Garage

If you save a vehicle to My Garage, we may store:

• the registration and vehicle details;
• vehicle images;
• MOT and tax dates;
• mileage;
• purchase information you choose to provide;
• previous AI Reg Check results;
• Full Vehicle History status;
• reminder preferences; and
• other information you choose to save against the vehicle.

Payments and Purchases

We may process information relating to:

• AI Credit purchases;
• Full Vehicle History Check purchases;
• transaction references;
• amounts paid;
• payment status;
• VAT and invoice information;
• company/invoicing details;
• refunds and failed payments; and
• purchase history.

Payments may be processed by third-party payment providers and digital wallet providers.

We do not intentionally store full payment card numbers or card security codes on AI Reg Check systems where payment processing is handled by our payment providers.

Technical Information

When you use our website or app we may automatically collect information such as:

• IP address;
• browser and device type;
• operating system;
• application version;
• approximate location derived from IP address;
• pages or screens viewed;
• referring pages;
• dates and times of access;
• session and authentication information;
• error and diagnostic information; and
• security and fraud-prevention information.

Communications

If you contact us, we may retain your message, email address, correspondence and any information necessary to deal with your enquiry or support request.

We use personal information where necessary to operate AI Reg Check and provide the services you request.

This includes:

• creating and maintaining your account;
• authenticating you;
• linking permitted sign-in methods to your account;
• performing AI Vehicle Checks;
• obtaining and displaying vehicle information;
• providing Full Vehicle History Checks;
• generating AI Buy Scores™ and vehicle assessments;
• providing Online Trace functionality where available;
• creating reports and certificates;
• maintaining My Checks and My Garage;
• sending requested MOT and tax reminders;
• processing purchases and credits;
• issuing receipts and VAT invoices;
• providing customer support;
• preventing fraud and misuse;
• maintaining service security;
• diagnosing technical problems;
• complying with legal and regulatory obligations; and
• improving the reliability and functionality of our services.

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the activity, we may rely on:

Contract

Where processing is necessary to provide a service you requested, operate your account, process a purchase or provide a vehicle report.

Legitimate Interests

Where reasonably necessary for purposes such as securing our systems, preventing fraud, maintaining records, improving our services and understanding how our service is used, provided those interests are not overridden by your rights.

Legal Obligation

Where information must be retained or processed to comply with tax, accounting, regulatory or other legal requirements.

Consent

Where consent is the appropriate lawful basis, for example for certain optional communications or technologies. Where we rely on consent, you may withdraw it at any time.

AI Reg Check combines information from a number of sources.

Depending on the service used, vehicle information may originate from government, industry, commercial and other vehicle-data sources.

This may include information relating to:

• vehicle specification;
• MOT history;
• mileage;
• taxation status;
• valuations;
• keeper/history indicators;
• finance;
• insurance write-off records;
• stolen vehicle markers;
• scrappage;
• imports and exports;
• registration plate changes; and
• other vehicle provenance information.

We may receive this information through specialist vehicle-data providers rather than directly from the original source.

Third-party datasets can occasionally contain errors, delays or omissions. Where appropriate, important information should be independently verified before relying upon it when purchasing or selling a vehicle.

AI Reg Check uses automated analysis and artificial intelligence to help interpret vehicle information.

Our systems may analyse factors including:

• MOT history and advisories;
• mileage patterns;
• valuation data;
• age and specification;
• user-entered mileage and purchase price;
• vehicle history markers;
• provenance information; and
• other information available for the vehicle.

This information may be used to generate outputs including the AI Buy Score™, written vehicle assessment and "Would I Buy It?" assessment where eligible. The AI Buy Score™ and "Would I Buy It?" require both current mileage and asking price.

These outputs are intended to support a vehicle-buying decision. They are not a physical inspection, mechanical diagnosis, warranty or guarantee.

AI Reg Check does not use the AI Buy Score™ to make legal or similarly significant decisions about individuals.

AI Reg Check may support sign-in using email and third-party identity providers such as Google and Apple.

If you choose a third-party sign-in provider, we may receive an identifier and basic account information necessary to authenticate and link you to your AI Reg Check account.

The third-party provider separately processes information under its own privacy policy.

Where supported, multiple authentication methods may be linked to the same AI Reg Check account so that your checks, Garage, credits and purchases remain associated with one account.

Payments may be processed through payment processors, app stores and digital wallet providers.

These providers may process payment and device information independently in accordance with their own terms and privacy notices.

AI Reg Check receives the information necessary to confirm the transaction, credit your account, provide the purchased service, issue receipts and invoices and deal with refunds or payment disputes.

We may send service communications necessary to operate your account, including:

• account verification;
• security notifications;
• purchase confirmations;
• receipts and invoices;
• Full Vehicle History certificates;
• important service messages; and
• responses to support enquiries.

If you enable vehicle reminders, we may also send notifications concerning MOT and tax dates according to the reminder preferences saved to your account, for example 30 days, 14 days, 7 days or 1 day before the relevant date.

You can change optional reminder preferences through your account settings.

Marketing communications, where used, will be handled in accordance with applicable law and the preferences available to you.

We may use cookies and similar technologies where necessary to:

• keep you signed in;
• maintain sessions;
• remember preferences;
• protect accounts and payments;
• prevent fraud; and
• understand and improve website performance.

Where consent is legally required for non-essential cookies or similar technologies, we will request it before using them.

We may share information with carefully selected service providers where necessary to operate AI Reg Check.

These may include providers of:

• cloud hosting and infrastructure;
• databases and storage;
• authentication;
• payment processing;
• email delivery;
• application services;
• analytics and monitoring;
• artificial intelligence services;
• vehicle information and vehicle-history data;
• fraud prevention; and
• customer support.

We may also disclose information:

• where required by law;
• in response to a valid legal or regulatory request;
• to establish, exercise or defend legal claims;
• to investigate fraud or misuse;
• where necessary to protect users, our systems or the public; or
• as part of a genuine corporate restructuring, merger or sale, subject to appropriate protections.

We do not sell your personal information to advertisers.

Some technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps required by UK data protection law, which may include relying on adequacy regulations or approved contractual safeguards.

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, fraud-prevention and dispute-resolution requirements.

Different information may therefore have different retention periods.

For example:

• account information may be retained while your account remains active;
• purchased reports and certificates may be retained so you can access your purchase history;
• financial transaction and invoice records may be retained for the period required by applicable tax and accounting law;
• security and diagnostic records may be retained for an appropriate period to investigate incidents and protect the service; and
• information may be retained longer where necessary to establish or defend legal claims.

Where information is no longer required, we will delete or anonymise it where reasonably practicable.

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration and disclosure.

These measures may include encrypted connections, access controls, authentication systems, restricted administrative access, monitoring and secure third-party infrastructure.

No internet-based system can be guaranteed to be completely secure, but we continually work to protect the information entrusted to us.

Depending on the circumstances, UK data protection law may give you rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information;
• request restriction of processing;
• object to certain processing;
• request transfer of certain information;
• withdraw consent where processing relies on consent; and
• complain about the way your information has been handled.

Not every right applies in every circumstance.

To exercise a privacy right, contact:

support@airegcheck.co.uk

We may need to verify your identity before acting on a request.

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object at any time to processing of your personal information for direct marketing purposes.

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Information Commissioner's Office
www.ico.org.uk

AI Reg Check is intended for people capable of entering into transactions relating to vehicle-checking services and is not designed as a service for children.

We do not knowingly seek to collect personal information from children through the service.

We may update this Privacy Policy when our services, technology or legal obligations change.

The current version will always be published on this page and the "Last updated" date will be changed when material revisions are made.

Questions about this Privacy Policy or how we handle personal information can be sent to:

Email: support@airegcheck.co.uk